Terms & Conditions | Privacy Policy

PLEASE NOTE:
Purchases made between 12:01pm Monday-12pm Friday will receive their first deliveries the following Sunday/Monday.
Purchases made between 12:01pm Friday-12pm Monday will receive their first deliveries on Wednesday/Thursday.

CHARGES / PAYMENTS

By purchasing from Fuel Foods and this website, you agree to a subscription service that renews automatically with payment from the credit card provided at checkout, every Friday or Monday prior to the first delivery.  To SUSPEND or CANCEL your subscription, you must log in to your online account using the instructions in your confirmation email.  Click into the Active subscription to access the Suspend and Cancel options. If you are unable to access your account, or require assistance with these actions, you must send written notice via email to [email protected].  Notice of intent to suspend or cancel any subscription must be received and confirmed as completed by an agent before the Cut-off time for the intended action.

CUT-OFF TIMES TO SUSPEND OR CANCEL SERVICE

For Suspension/Reactivation:
12noon Friday, for Sunday/Monday deliveries, OR
12noon Monday, for Wednesday/Thursday deliveries

For Cancellations:
Prior to your weekly scheduled charge.
*
Your scheduled charge is at 12:01pm every Friday or Monday (the nearest day preceding your first weekly delivery). For example, if your first delivery was received on a Wednesday/Thursday, your charge date is every Monday.  The date of your next charge can be found on the main page of your online account.

Either delivery of the week can be suspended, regardless of payment cycle.  If suspending mid-cycle, any deliveries already purchased will be held until the subscription is reactivated.

We do not provide monetary refunds for subscriptions that are cancelled mid-cycle.  At the time of cancellation, Fuel Foods will complete any remaining deliveries that have already been purchased.  For consideration of any extraordinary circumstances, please contact an agent at [email protected] or 647-347-3835.

NOTE: If you miss a cut-off, the chosen action will take effect as of the next applicable date.  Deliveries that are undeliverable or canceled after the applicable cut-off time will be considered charged as used, and will not be reimbursed or reallocated.

In the event that a monetary refund is awarded, Fuel Foods reserves the right to levy a 5% processing fee against the refund total.

FOODS / DELIVERIES

Fuel Foods takes all reasonable action to ensure safe food handling and timely delivery within the allotted times provided for regular deliveries.  Once a package has arrived at its intended location and has been left with either the concierge or at the door, Fuel Foods holds no further liability for the safety of the package or its contents.

Clients may choose to provide delivery drivers with access/lockbox codes, keys, or other means of entry into their private residence or delivery location at their own risk.  Fuel Foods will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.

The term us or we refers to the owner of the website.

The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Privacy Policy

We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure

Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.

Accountability

We collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.

Purposes for Collecting Personal Information

We collect and use personal information for the following Identified Purposes:

  • To understand customer needs regarding our services.
  • To develop and provide our web site and our products and services for our customers.
  • To fulfill your requests for products, services or information.
  • To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
  • To allow customers to access limited-entry areas of our site.
  • To personalize some of our services and products for you and to deliver targeted advertisements and offers.
  • To protect the services, products or rights of – including but not limited to the security or integrity of our website.
  • To identify and resolve technical problems concerning our site, products and services.

We also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

Limiting the Collection of Personal Information

We limits our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the our web site, a cookie may be placed on your computer or the cookie may be read if you have visited the our web site previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you, If you choose to not have your browser accept cookies from the our web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our web site.

Disclosure, Processing and Retention

We do not sell, rent or disclose your personal information to anyone else.

Security Safeguards

We will use reasonable efforts to protect customers.


Opt-in Process

We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.

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