Frequently Asked Questions
How does it work?
Your meals are prepared fresh and delivered twice a week. Simply heat and enjoy!
I’ve just placed an order. When will my deliveries start?
Purchases (for delivery within our regular delivery area) made between 12:01pm Monday-12pm Friday will receive their first deliveries the following Sunday/Monday. Purchases made between 12:01pm Friday-12pm Monday will receive their first deliveries on Wednesday/Thursday.
What are the delivery windows?
Deliveries within our regular area occur twice each week, on Sundays and Wednesday evenings (4:30-9:30pm) and Monday and Thursday mornings (9am-1pm).
What are your delivery areas?
We currently deliver regularly throughout Toronto, Brampton, Mississauga, Oakville, and Burlington. We may be able to serve closer addresses in Vaughan, lower Richmond Hill or Markham. Please check with an agent to confirm if your address is applicable for regular delivery.
UPDATED: As of September 2016, we no longer deliver regularly to the Ottawa region. Ottawa and the National Capital Region is now included in our free weekly shipping option, as with the rest of Ontario.
Your website says you ship throughout Ontario, Quebec City and Montreal. How does that work?
We are pleased to offer free shipping for customers in these areas outside of our normal delivery range! This Free Weekly Shipping option allows us to send a full week of meals at a time, arriving at your door every Thursday. The meals arrive in a chilled and insulated food-safe container, via a third party carrier (such as Purolator or FedEx), between the hours of 9am and 5pm. No signature is necessary, and the box is left at your door even if you’re not home. Once you receive the meals, just put half of them in the fridge and the other half in the freezer, and have the frozen ones through the later half of the week.
How do I choose the meals that I want?
The Easy Plan is a set-menu plan. Visit the product page to see the assigned meal assortments based on number of meals selected. This plan does not allow for substitutions or customizations.
If selecting a Customized Plan, you’ll receive instructions for making your weekly selections in your Welcome email after your purchase.
What if I travel a lot?
Pausing (suspending) deliveries is simple and flexible. Simply Suspend or Reactivate your deliveries from your online account no later than 12pm on either the Monday or Friday before the next applicable delivery date. You can find the Suspend option by clicking View next your active Subscription.
What if I want enough meals for more than 3 days in a single delivery?
Sometimes clients want meals to take with them for a short trip, where we won’t be able to deliver. All of our meals are made fresh and never frozen, so it’s best to consume them within the 3-day delivery period. However, we are able to vacuum seal any number of purchased meals to help them last for up to a week in the fridge, or for longer in the freezer. We offer this service for $0.50 per applicable meal. For all special requests such as this, please contact Customer Service at email@example.com.
How will my meals arrive? / Are they on ice?
Your meals will arrive in individual plastic containers, carried in a zippered, thermal bag. You will only ever have 2 bags to your name – one for each delivery of the week. Please return one bag at each delivery in order to receive it again at the next delivery. If a bag return is missed, your next delivery will arrive in a plastic bag until one or both bags are returned.
Ice packs can be requested at a cost of $1.00 per pack, and are charged a few weeks at a time. For all special requests such as this, please contact Customer Service at firstname.lastname@example.org.
Do I need to/Can I return the containers?
For sanitary reasons, we do not accept returned containers. All of the containers provided are reusable (and make great home organizers!). If you do not intend to keep them, we encourage you to please recycle.
What if I am allergic or there is something I do not like in the meals? Can I request a substitution or deletion?
Our staff and chefs process, compile, prepare, and deliver on average 800 meals per delivery day. To keep things simple, and to mitigate errors, we do not make any changes or substitutions to any of our carefully crafted meals. With the Customized Plan, customers are encouraged to choose the meals they like (and the quantity of each) based on the ENTIRE description of the meal. We cannot remove specific ingredients from the preparation of any meal. Easy Plan Customers receive the prescribed meals and quantities based on the number of meals chosen. Please see the Easy Plan page for the exact breakdowns.
If you remain uncertain after consulting our Menus, please contact Customer Service at email@example.com.
How many calories are in each meal?
Please go to the Menu page to see all current meal options and their specific macro-nutrient information. Hover your cursor over the “Meal Plans” tab at the top right of this screen to find the Menu. On mobile devices, tap the three lines at the top right corner.
How do I heat the meals?
All of our meal containers are microwave-safe and BPA-free. Open a corner of the lid and microwave for 1-2 minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference.
If I skip a meal, how long will it last until I can get back to it?
Meals are recommended to be consumed before the next delivery round (3-4 days)
Can I add seasoning, sauces and condiments to my meals?
Of course! But we recommend that you choose a healthier, low sugar/sodium options whenever possible.
Do you have menus?
Yes! They change every week!
Non-vegan menus are posted on the Menu page. We post a new menu every week, so please pay attention to the applicable dates associated with each menu. Hover your cursor over the “Meal Plans” tab at the top right of this screen to find the Menu. On mobile devices, tap the three lines at the top right corner.
Our Vegan menus are found on the Vegan Meal Plan page. Click the “Meal Plans” tab to navigate to the Vegan Meal Plan. Then scroll down to view the three rotating menus. If you’d like to know which menu we’re on right now, please call Customer Service or email us at firstname.lastname@example.org.
What if I have Diabetes?
This program is safe and often beneficial for Type 1 and Type 2 diabetes. By sticking to the program, you can greatly reduce your insulin dosage and lead a healthier life. Fuel Foods focuses on lean proteins, complex carbohydrates, and low fat products. Our meal plans portion-control your meals using only lean proteins and low glycemic fruits and vegetables.
What if I’m on medication?
We suggest consulting your physician before making any changes to your regular diet.
I want to lose weight/I have fitness goals. Can you tailor a meal plan for my needs?
Fuel Foods is not a weight-loss program, and our agents are not nutritionists or dietitians. We specialize in catering healthy, whole food meals, but you are responsible for seeking medical and dietary advice from your doctor or health practitioner (after all, they know your needs better than anyone else!) We suggest utilizing our service by matching our offerings with the guidelines or diet plan you receive from them. We are happy to help you reach your weight-loss and fitness goals by helping to keep portion-controlling and clean-eating fast and convenient!
How do I make the most of the Fuel Foods Service?
Stick to the meals, drink plenty of water, avoid sugar and alcohol and speak to your doctor or trainer about incorporating an exercise program you can follow throughout the week.
What if the meals arrive at my door and I am not home to receive it?
For best food safety, we strongly advise you to arrange for someone to be available to receive your meals upon delivery. But if you’re not home, the driver will do his best to leave the package for you as discreetly as possible, by the door. Some clients also leave coolers or mini-fridges in an accessible area for the driver to deposit the meals upon delivery. If you’d like to make such arrangements, please call or email us, or write the instructions in your Order Notes at checkout.
If you live in an unattended secure condo or apartment building, have a locked gate, or if there is otherwise any other circumstance impeding the driver’s ability to access your doorway, we will not leave the package, and you will need to contact Customer Service to see if arrangements can be made. If we are unable to attempt another delivery within the same delivery period, that delivery will be considered forfeit and will not be reimbursed. If you know of any problems that may impede delivery ahead of time, we recommend you contact Customer Service or email us at email@example.com as early as possible to help ensure that we can schedule a delivery for you smoothly.